Refund Policy

Our Refund Policy provides details on whether or not we will issue refunds, and under what circumstances.

We reserve the right to update our Refund Policy at any time, so please check this page regularly for any changes.

Summary of our Refund Policy

Our goal is to provide high-quality online Greek language tutoring to all our adult students. Due to the nature of our services, we do not offer refunds for any sessions purchased, except where required by Australian Consumer Law (ACL). Our business is owned, operated and based in Australia and we are subject to Australian laws and regulations.

Please review your schedule and commitment to the tutoring program before making a purchase. Once a session is booked, it is considered confirmed and cannot be canceled or refunded.

If you encounter technical issues during a session or are unsatisfied with our services, please reach out to our support team. We will address your concerns promptly and strive to resolve any issues.

This policy is subject to change at any time, so please check this page regularly for updates.

When a refund is NOT available

We provide private online courses to adults over the age of 18 at the time of their enrolment for tutoring in the Greek language.

We do not provide a cooling off period and all payments are final.

By law under the ACL, an online course or program provider only needs to provide a refund if there is a major problem. Therefore, refunds will not be given for any of the following reasons as they are NOT a major problem or grounds for a refund under the ACL:

you have not made any payment course fees directly to us
you partially paid your course fees and a balance is outstanding
you fail to read, understand and consider all information presented on our website prior to enrolment and/or payment
you are not an adult aged over 18 at the time of enrolment
you change your mind
you made an incorrect choice
changes in your personal circumstances
you are experiencing financial hardship
if you make a payment then want to, or have seen, a different price elsewhere
you are unable or unwilling to comply with the requirements of a course
you have issues with your own technology like your computer or device hardware, internet connection, software and/or apps or any cyber security issues
your employer or other organisation does not accept us as a recognised course provider
you are involved in or display academic or general misconduct
you are late attending a course session or did not attend any, all or some sessions in your course
you were unable to attend the course session(s) and were provided a recording of the session(s) as a substitute
a failure by us to update a course created some time ago
the need to change start or end dates of a course due to illness or significant personal circumstances experienced by our tutor(s), public holidays or circumstances that are out of our immediate control like major disasters such as bushfires, cyclones, flood or war
the need to change the tutor(s) for any reason
changes to any regulation or law that may have an impact on our course, conditions or requirements
any transfers to another course we offer

When a refund is available

Under the general provisions of ACL we will only provide refunds if the below criteria has been met:

we are unable to deliver a course and require to terminate the course offering and a student has already paid their fee in full
the student has paid an amount greater than the course fee(s) that were advertised at the time of enrolment
the student is otherwise entitled to a refund pursuant to the ACL

When a refund is required, we will provide you are refund within ninety (90) days of ALL the following being met:

you provide us with a valid reason(s) for your refund in writing within thirty (30) days of the first instance that gives rise to a valid reason for a refund
you agree that by accepting the refund, to waive any rights to pursue subsequent legal actions or remedies related to this transaction
we have reviewed and accepted the reasons where grounds for a refund is valid
you provide us with valid bank account details in writing
any borrowed printed documentation, books, access to software or apps or other items issued to a student for the purposes of aiding their learning has been returned and no damage has been incurred to the item other than what would be considered reasonable wear and tear under ACL

Where a student has purchased a course where a discount was applied, any refunds issued will have the discount deducted from the amount of the eligible refund. Students that incurred additional fees through late payment penalties, failed payment charges, or payment processing fees are not refundable, and if they remain outstanding at the time of processing an eligible refund, these fees will be deducted from the amount of the eligible refund.

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